Privacy Policy

Introduction

Exclusive Journeys Ltd is committed to protecting your personal information. It’s your information, it’s personal, and we respect that. We also want to maintain the trust and confidence of every one of our travellers, as well as each visitor who uses our website.

Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure.

More Details

Exclusive Journeys Limited is a Private Limited Company incorporated in England and Wales (Company number 3433726).

Exclusive Journeys Limited is the data controller of your personal information. 

If you have questions regarding your information or its use, please contact us using the details below:

By email to lesley@exclusivejourneys.com or you can message us via our website www.exclusivejourneys.com/contact

By post to Exclusive Journeys Limited, Cornelius House, 178-180 Church Road, Hove, East Sussex, BN3 2DJ

How we collect your personal information

We collect information that you supply to us by telephone enquiry, Booking Forms, and each time you e-mail us.

More Details

We collect information in a number of ways which are listed below:

  1. When you book on to one of our tours
  2. Contact us by phone, email or via our website.
  3. Sign-up to receive our e-mail newsletter
  4. Visit our website: we use cookies to help make the experience of using our website better and to personalise the service you receive from us – this means we will remember your previous visits and track the pages on our website that you visit. For more information please see our Cookie Policy. When you visit www.exclusivejourneys.com our web server automatically records your public internet protocol (‘IP’) address and also generates a log file.

The types of information we collect

We only collect the information that’s necessary to carry out our business, help us with internal administration, keep you informed about future tours, and provide the best possible service to you.

More Details

The type of information we collect depends on where and when it is gathered.

When you sign up to a tour and send in your Booking Form we will collect:

  • Name
  • Gender
  • Email Address
  • Date of Birth
  • Nationality
  • Passport Details
  • Contact Phone Number

When you contact us by phone, email, post or via our website we may collect:

  • Name
  • Email Address
  • Telephone Number
  • Postal Address

When you sign-up to receive our e-mail newsletter we will collect:

  • First Name
  • Last Name
  • Email Address
  • Marketing Consent Opt-In

When visiting our website we may collect the following information:

  • Automatically populated IP address: a public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website.
  • Cookies: for further information about Cookies and how we use them, please read our Cookie Policy.

Why We Collect Your Personal Information and How We Use It

Information submitted during submission of telephone or email enquiries is only collected to allow us to respond to the enquiry.

Personal information submitted on the Travel Booking Form is required in order to make required travel arrangements on your behalf.  Necessary details will be shared with our ground operators in each country for the purpose of booking flights and accommodation.

We process personal information collected online when you sign up online to the Newsletter (your email, name, and consent for e-mail marketing) so as to send you Travel Newsletters.

How We Handle Your Information and Other Organisations

We will never share, sell, rent or trade your personal information to any third parties for marketing purposes.

Some of your personal information (as mentioned above) has to be transferred abroad by email as part of the tour booking process. This will vary from tour to tour. Exclusive Journeys will take all steps to ensure that your privacy rights continue to be protected.

Some of our service providers may have access to your data in order to perform services on our behalf – hotel bookings are a good example of this. We only work with trusted and reputable providers, and take all possible precautions to ensure they only use your data for the clearly defined service that they are providing.

More Details

We may share some of your details with service providers who work on behalf of Exclusive Journeys Limited for example when booking hotels or flights.

No data transmission over the internet is 100% secure. Please know we do everything within our power to maintain the security of any data that you share with us.

How we Protect your Data

We hold data only for as long as is necessary. We do not keep more information than we need. The retention period will vary according to the purpose, travel booking forms for example are only retained for up to four months after a tour has taken place.

More Details

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need.

For further information about how long we will keep your information, please contact us using the contact details outlined in this notice.

Your Choices

You can unsubscribe from our e-mail newsletter whenever you wish. Every e-mail newsletter that we send will include details on how to change your communications preferences or unsubscribe from future communications.

You can amend your personal details and email contact preferences at any time by emailing, or writing to us using our contact details below.

More Details

If you would like to see what information we hold about you, you can also request full details of personal information we hold about you under the General Data Protection Regulation (GDPR). Please send a description of the information you would like to see, together with proof of your identity to lesley@exclusivejourneys.com.

If you would like us to remove the personal information we hold about you, please contact us using the below contact details.

Contact Details

Online: https://exclusivejourneys.com/contact
Email: lesley@exclusivejourneys.com
Post: Exclusive Journeys Limited, Cornelius House, 178-180 Church Road, Hove, East Sussex, BN3 2DJ